How does the behaviour of the top 20% of your clients are like? Why must you serve them better than the rest? Basically, there’s a majority group of people out there (about 80%) who are very “stingy” in one way or another. They are all very nice people out there. But it’s just their in-maturity [...]

Here’s another email my girlfriend has sent me. This is another interesting one. While you could be doing a good job, you may sometimes need to check how you have been performing. You could be giving a very premium price, and yet they want you more than anybody. A little boy went into a drug [...]

My girlfriend sent a very meaningful email to me as well as her group of friends. It is an idea virus email which tells us a very simple story, yet it is telling us a very meaningful idea. It inspires me a lot when I read it. And I wonder who on earth actually thought [...]

I got to see this website called “Radically Transparent” website. It was when I was wondering about buying this book in Amazon, then I stumbled upon this website. And I think Andy Beal has a valid point about this world being more and more transparent. The companies out there have been working on a one-sided [...]